Stage 4: Restate what was said and think about the feeling. Try to understand the feeling expressed in what was said, going beyond what you think you heard. Repeat the words that were said without adding anything new. Repeat it exactly as you think you heard it. Simply repeat what you hear in order to get further understanding. But what is empathetic listening, really? Empathetic listening can be broken down into four stages, or steps. Alright, so we know that empathetic listening requires good listening habits and the ability to understand other people. Practice the four stages of empathetic listening. Then, and only then, can we begin to help someone in need. As Stephen Covey puts it, “Seek first to understand, then to be understood.” When we set aside our own thoughts and opinions, we begin to learn what others are thinking and feeling. In order to help someone, we must first understand the problem from his or her point of view. When you listen to understand, you pay attention to the thoughts and feelings of the person speaking.Įmpathetic listening gives us the tools to see a problem, understand the effect it is having, and find a solution. This is dangerous because it causes us to respond based on our own thoughts and feelings. While the person is talking, we are thinking about what we are going to say next. Most of us do not listen to understand, we listen only enough to reply with our own thoughts and opinions. Try not to think about what you’re going to say while the person is still talking Try to understand what the person is sayingĥ. Show your interest in what’s being saidĤ. Let the person speak without interrupting or breaking inģ. Start by mastering these simple good listening habits and you will be one step closer to becoming an empathetic listener:ġ. For example, I’m sure you can think of a time when you thought you were listening, but as soon as the person finished talking to you realized you had no idea what they said. Listening is such a common activity that we sometimes forget how important it is. To become an empathetic listener, you first must develop good listening habits. Follow the rules of empathetic listeningĭevelop good listening habits. Practice the four stages of empathetic listeningĥ. We will cover the following five techniques in this blog post:ģ. There a few different techniques for developing empathetic listening. You will never be able to see the world as others do until you learn the skills needed for empathetic listening. Putting aside your own needs to listen to another’s, and enter into another’s thoughts and feelings requires a certain degree of vulnerability. The risk comes from a chance of being hurt. It provides a higher level of understanding of how others feel. This type of listening emphasizes the other person’s point of view. Empathetic Listening is a method of listening that increasing your ability to understand other people. In a world of change and pressure, it takes real effort to take time to listen to others. People like to be around others that listen to them. If you know someone who is a good listener they will likely have many friends.
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